Last Updated: 31.03.2026
Business Name: Pete's Plumbing Service Contact Email: [email protected] Phone: +447949769857 Website: https://petesplumbingservice.co.uk/
1. Introduction
This Privacy Policy explains how Pete's Plumbing Service ("we", "us", or "our") collects, uses, stores, and protects your personal information when you visit our website or contact us regarding our services.
We are committed to handling your personal data responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Who We Are
Pete's Plumbing Service is the Data Controller for all personal data collected through this website. This means we are responsible for deciding how and why your data is used.
Our website is created and hosted by Retane Ltd, which acts as our Data Processor. Retane Ltd processes data only on our behalf and in accordance with our instructions, under a formal Data Processing Agreement.
3. What Data We Collect
When you use our website or contact us, we may collect the following personal data:
Full name
Phone number
Email address
Your address or location relevant to your enquiry
Details about your enquiry or service request
Any other information you choose to share with us
We may also collect the following technical data automatically for security and performance purposes:
IP address
Browser type and version
Device information
Pages visited and time spent on our website
4. How We Use Your Information
We use your personal data to:
Respond to your enquiry or service request
Provide quotes, estimates, or service information
Manage bookings, appointments, and customer relationships
Send follow-up communications where appropriate
Keep internal records and improve our services
Comply with our legal and regulatory obligations
We do not sell your personal data to third parties or use it for any purpose other than those listed above.
5. Legal Basis for Processing
We process your personal data under one or more of the following lawful bases under UK GDPR:
Contract — to provide the service you have requested or to take steps before entering into a contract with you
Legitimate Interests — to respond to your enquiry, manage our business, and improve our services, where these interests are not overridden by your rights
Legal Obligation — to meet our accounting, tax, or other legal compliance requirements
Consent — where you have specifically opted in to receive marketing or follow-up communications from us
6. How Long We Keep Your Data
We retain your personal data only for as long as necessary to fulfil the purpose for which it was collected:
Enquiry data — retained for up to 12 months after your last contact with us, unless you become a customer
Customer records — retained for up to 6 years after the end of our business relationship, in line with HMRC requirements
Marketing data — retained until you withdraw your consent or opt out
Once data is no longer required, it is securely deleted from our systems.
7. Who Has Access to Your Data
Your data may be accessed by:
Pete's Plumbing Service — to manage enquiries, bookings, and customer relationships
Retane Ltd — as our website platform provider and Data Processor, under a formal Data Processing Agreement
Third-party service providers — such as email or SMS delivery platforms, only where necessary to deliver communications on our behalf
All third parties who access your data are required to handle it securely and in accordance with data protection law. We do not allow third parties to use your data for their own purposes.
8. Data Storage & Security
Your personal data is stored securely within Retane Ltd's protected platform. Security measures include:
Encryption of data in transit
Secure, access-controlled servers
Regular security monitoring
Access limited to authorised personnel only
While we take all reasonable steps to protect your data, no system is completely immune to risk. In the unlikely event of a data breach that affects your rights or freedoms, we will notify you and the relevant authorities as required by law.
9. Your Rights Under UK GDPR
You have the following rights regarding your personal data:
Right of access — request a copy of the data we hold about you
Right to rectification — request that we correct any inaccurate data
Right to erasure — request that we delete your data where it is no longer necessary
Right to restriction — request that we limit how we use your data
Right to object — object to processing based on legitimate interests
Right to data portability — receive your data in a portable, machine-readable format
Right to withdraw consent — where processing is based on consent, you may withdraw it at any time
To exercise any of these rights, please contact us at:
[email protected] +447949769857
We will respond to all requests within one month. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at any time:
10. Cookies
Our website may use cookies to ensure proper functionality and to improve your experience. For full details of the cookies used on this website, please see our Cookie Policy, available on our website.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be reflected on this page with a revised date at the top. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
[email protected] +447949769857 https://petesplumbingservice.co.uk/